Privacy Policy

Privacy Policy

Last updated: January 2026

This Privacy Policy describes how Arc Professional Services ("we", "us", or "our") collects, uses, and handles your personal information when you use our recruitment services and job portal.

Australian Privacy Principles Commitment

We are committed to handling your personal information in accordance with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth).

1. Information We Collect

When you apply for a job or register with us, we may collect:

• Personal details: First name, last name, email address, phone number
• Location information: Your current city/region of residence
• Security clearance: Your current Australian Government security clearance level (if applicable)
• CV/Resume: The document you provide, including all information contained within it
• Cover letter/notes: Any additional information you provide about yourself
• Employment history: Previous roles, employers, and work experience
• Qualifications: Education, certifications, and professional memberships

2. How We Use Your Information

We use your personal information for:

• Recruitment: To match you with suitable job opportunities and submit your application to potential employers
• Communication: To contact you about job opportunities, applications, and recruitment updates
• Verification: To verify your qualifications, experience, and security clearance status where required
• Legal compliance: To comply with applicable laws, including the Privacy Act 1988 and security clearance requirements

3. Security Clearance Information

Given the nature of government contractor roles, we may collect and process information about your security clearance status. This information is:

• Collected only with your explicit consent
• Used solely for matching you with roles requiring specific clearance levels
• Stored securely in accordance with the Protective Security Policy Framework (PSPF)
• Never shared beyond what is necessary for legitimate recruitment purposes

4. Who We Share Your Information With

We may share your personal information with:

• Potential employers: Companies with job openings that match your profile (only with your consent)
• Government agencies: Where required for security clearance verification
• Service providers: Third parties who assist us in operating our services (bound by confidentiality agreements)

We will never sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Access controls limiting who can view your information
• Regular security assessments and updates
• Staff training on data protection

6. Data Retention

We retain your personal information for as long as necessary to:

• Fulfil the purposes for which it was collected
• Comply with legal obligations
• Support potential future job opportunities (unless you request deletion)

Typically, candidate data is retained for 24 months from your last application or interaction with us. You may request earlier deletion at any time.

7. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct any inaccurate or incomplete information
• Deletion: Request that we delete your personal information (subject to legal retention requirements)
• Withdraw consent: Withdraw your consent to the processing of your data at any time
• Complaint: Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached

8. Notifiable Data Breaches

In accordance with the Notifiable Data Breaches (NDB) scheme, we will notify you and the OAIC if a data breach is likely to result in serious harm to you.

9. Cross-Border Disclosure

Your personal information is stored and processed in Australia. We do not transfer your personal information overseas unless required for a specific role and only with your explicit consent.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting a notice on our website or contacting you directly.

Contact Us

Email: info@arcps.com.au 

Office of the Australian Information Commissioner (OAIC): www.oaic.gov.au | 1300 363 992